Client Information Management System

Welcome to the NSW client information management system (CIMS).


The Client Information Management System (CIMS) is used by funded providers of Specialist Homelessness Services (SHS) in New South Wales. SHS providers use CIMS in order to manage client records, make referrals and access service information.

Access

Access to CIMS is provided solely to authorised users.

By logging on to this application you accept the CIMS Conditions of Use and you affirm that you understand that penalties may apply for misuse of CIMS and the information it contains.

All access to the CIMS system is logged and monitored.

Training

SHS staff can access CIMS e-learning modules available on the Homelessness NSW website.

Click the links below to access CIMS Training:

Need help using CIMS?

  1. For assistance with login, password and workgroup access issues, ask the CIMS Administrator or Coordinator in your service.
  2. For technical and user support and resolving critical errors, first check:
    Online Help
    Feedback page - to post a question
    or
    Call the Infoxchange CIMS support hotline on 1800 627 191 (press option 1) or email [email protected].
  3. For help with Validata™ reporting, go to SHSC Training Resources or call the AIHW Hotline on 1800 627 191 (press option 2).
  4. For any other service/CIMS issues contact the CIMS mailbox: [email protected]
  5. For specific program related information, refer to the user manuals located in CIMS - ADMIN Menu/Documents tab.

Alerts

The following updates have been made to CIMS and VMS:

  • The Accessibility Checklist for SHS Crisis Accommodation services is now available from ADMIN/Documents.
  • A new Accessibility tab has been added to the Service record to record accessibility features in SHS crisis accommodation properties.
  • A dedicated Accessibility column and an Additional Filter have been added to the VMS to support searching for accessible SHS crisis accommodation services.
  • Pets Allowed and Pets Comment fields have been added to the Access tab of the Service record to allow recording of accommodation services that will accept clients with pets.
  • An Additional Filter is available in the VMS to search for properties that will accommodate clients with pets.