Client Information Management System

Welcome to the NSW client information management system (CIMS).


The Client Information Management System (CIMS) is used by funded providers of Specialist Homelessness Services (SHS) in New South Wales. SHS providers use CIMS in order to manage client records, make referrals and access service information.

Access

Access to CIMS is provided solely to authorised users.

By logging on to this application you accept the CIMS Conditions of Use and you affirm that you understand that penalties may apply for misuse of CIMS and the information it contains.

All access to the CIMS system is logged and monitored.

Training

SHS staff can access CIMS e-learning modules available on the Homelessness NSW website.

Click the links below to access CIMS Training:

Need help using CIMS?

  1. For assistance with login, password and workgroup access issues, ask the CIMS Administrator or Coordinator in your service.
  2. For technical and user support and resolving critical errors, first check:
    Online Help
    Feedback page - to post a question
    or
    Call the Infoxchange CIMS support hotline on 1800 627 191 (press option 1) or email [email protected].
  3. For help with Validata™ reporting, go to SHSC Training Resources or call the AIHW Hotline on 1800 627 191 (press option 2).
  4. For any other service/CIMS issues contact the CIMS mailbox: [email protected]
  5. For specific program related information, refer to the user manuals located in CIMS - ADMIN Menu/Documents tab.

Alerts

Children Presenting Alone

A recent review of SHS data shows that there are still new support periods being created with young children recorded as presenting alone for support.

An updated version of the “SHS: Linking Children to a Presenting Unit” document is available in CIMS, which provides a summary of the process for adding clients to an existing support period, as well as links to AIHW training material.

Service Coordinators can use the “List-support period characteristics” to identify support periods where young children are recorded as presenting alone - “Count in Presenting Unit” is 1. Use of the list allows a regular review of the accuracy of data entry to be conducted, noting it is impractical in most cases for incorrectly recorded support periods to be corrected.