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Client Information Management System

Welcome to the NSW client information management system (CIMS).

The Client Information Management System (CIMS) is used by funded providers of Specialist Homelessness Services (SHS) in New South Wales. SHS providers use CIMS in order to manage client records, make referrals and access service information.


Access to CIMS is provided solely to authorised users.

By logging on to this application you accept the CIMS Conditions of Use and you affirm that you understand that penalties may apply for misuse of CIMS and the information it contains.

All access to the CIMS system is logged and monitored.


SHS and SSF staff can access CIMS e-learning modules available on the Homelessness NSW website.

Click the links below to access CIMS Training:

Need help using CIMS?

  1. For assistance with login, password and workgroup access issues, ask the CIMS Administrator or Coordinator in your service.
  2. For technical and user support and resolving critical errors, first check:
    Online Help
    Frequently Asked Questions
    Feedback page - to post a question
    Call the Infoxchange CIMS support hotline on 1800 627 191 (press option 1) or email [email protected].
  3. For help with Validata™ reporting, go to SHSC Training Resources or call the AIHW Hotline on 1800 627 191 (press option 2).
  4. For any other service/CIMS issues contact the CIMS mailbox: [email protected]
    For specific program related information, refer to the user manuals located in CIMS - ADMIN Menu/Documents tab.


Updates to Payments

The Edit Payment Details form in CIMS has been updated to allow documents to be attached to each payment. Once a payment has been saved, an Attachments section will be displayed below the main payments data and the 'Select and Upload' button can be used to add one or more documents to the payment.

The Payments list will show a paperclip icon for payments that have documents attached and each of these documents can be downloaded by clicking on the link(s) that appear in the Edit Payment Details form. Documents can be still be accessed after a payment has been saved as final, but the payment will need to be re-opened to update or add documents.

All SHS Providers and DCJ District Staff

A new report titled 'SHS Client Target KPI Report' has been added to CIMS and is available to all SHS Providers and DCJ District staff. The report reflects the changes to contracted SHS client targets which were put in place at the start of this contract period and is intended to replace the existing 'Case Level of Effort' report for FY21/22 and future periods.