Client Information Management System

Welcome to the NSW client information management system (CIMS).


The Client Information Management System (CIMS) is used by funded providers of Specialist Homelessness Services (SHS) in New South Wales. SHS providers use CIMS in order to manage client records, make referrals and access service information.

Access

Access to CIMS is provided solely to authorised users.

By logging on to this application you accept the CIMS Conditions of Use and you affirm that you understand that penalties may apply for misuse of CIMS and the information it contains.

All access to the CIMS system is logged and monitored.

Training

SHS staff can access CIMS e-learning modules available on the Homelessness NSW website.

Click the links below to access CIMS Training:

Need help using CIMS?

  1. For assistance with login, password and workgroup access issues, ask the CIMS Administrator or Coordinator in your service.
  2. For technical and user support and resolving critical errors, first check:
    Online Help
    Feedback page - to post a question
    or
    Call the Infoxchange CIMS support hotline on 1800 627 191 (press option 1) or email [email protected].
  3. For help with Validata™ reporting, go to SHSC Training Resources or call the AIHW Hotline on 1800 627 191 (press option 2).
  4. For any other service/CIMS issues contact the CIMS mailbox: [email protected]
  5. For specific program related information, refer to the user manuals located in CIMS - ADMIN Menu/Documents tab.

Alerts

Update to CIMS Consent Form:
An update is being applied to the CIMS Consent form which makes the Review Date mandatory for all records. The system will continue to generate actions for consent reviews which are due, noting that the volume of these may increase as mandatory review dates are enforced. For further information, refer to the document ‘SHS: Client Consent to Share Quick Reference Guide’ in Admin/Documents.