Login to your account
Access
Access to CIMS is provided solely to authorised users.
By logging on to this application you accept the CIMS Conditions of Use and you affirm that you understand that penalties may apply for misuse of CIMS and the information it contains.
All access to the CIMS system is logged and monitored.
Training
SHS staff can access CIMS e-learning modules available on the Homelessness NSW website.
Click the links below to access CIMS Training:
Need help using CIMS?
- For assistance with login, password and workgroup access issues, ask the CIMS Administrator or Coordinator in your service.
- For technical and user support and resolving critical errors, first check:
Online Help
Feedback page - to post a question
or
Call the Infoxchange CIMS support hotline on 1800 627 191 (press option 1) or email [email protected]. - For help with Validata™ reporting, go to SHSC Training Resources or call the AIHW Hotline on 1800 627 191 (press option 2).
- For any other service/CIMS issues contact the CIMS mailbox: [email protected]
- For specific program related information, refer to the user manuals located in CIMS - ADMIN Menu/Documents tab.
Alerts
Support Services DVSAT Update
The DVSAT profile in CIMS has been updated to the new Support Services DVSAT.
A comprehensive suite of resources to support use of the new Support Services DVSAT is available on the DCJ website.
Policy enquiries:
For any policy-related questions regarding the Support Services DVSAT, please contact [email protected]
Technical support:
For assistance with technical issues using the new Support Services DVSAT in CIMS, please contact [email protected]