Capturing the impact of COVID-19 on SHS services
Clients who receive assistance
If a client is seeking support as a result of the Coronavirus (COVID-19) crisis,
under Reason for seeking assistance, please select all reasons categories that apply
(e.g. Financial difficulties, Employment difficulties, Medical issues) PLUS category ‘Other’, and record COVID-19 in the free text field.
If a requested service cannot be provided as a result of the Coronavirus (COVID-19)
crisis, please select all reasons categories that apply PLUS category ‘Other’, and record COVID-19 in the Notes field”.
System notes have been added to the support period and Unassisted forms in SHIP with this information.
All SHS Providers
Due to recent changes to Centrelink payments, please ensure you have read AIHW Newsletter dated March 2020.
You can also find this document in CIMS: ADMIN Menu / Documents tab / SHS: AIHW Newsletter - Mar 20.