All SHS Providers and DCJ District Staff
A new report titled 'SHS Client Target KPI Report' has been added to CIMS and is available to all SHS Providers and DCJ District staff. The report reflects the changes to contracted SHS client targets which were put in place at the start of this contract period and is intended to replace the existing 'Case Level of Effort' report for FY21/22 and future periods.
Capturing the impact of COVID-19 on SHS services
Clients who receive assistance
If a client is seeking support as a result of the Coronavirus (COVID-19) crisis,
under Reason for seeking assistance, please select all reasons categories that apply
(e.g. Financial difficulties, Employment difficulties, Medical issues) PLUS category ‘Other’, and record COVID-19 in the free text field.
If a requested service cannot be provided as a result of the Coronavirus (COVID-19)
crisis, please select all reasons categories that apply PLUS category ‘Other’, and record COVID-19 in the Notes field”.
System notes have been added to the support period and Unassisted forms in SHIP with this information.