Client Information Management System

Welcome to the NSW client information management system (CIMS).

The Client Information Management System (CIMS) is used by funded providers of Specialist Homelessness Services (SHS) in New South Wales. SHS providers use CIMS in order to manage client records, make referrals and access service information.


Access to CIMS is provided solely to authorised users.

By logging on to this application you accept the CIMS Conditions of Use and you affirm that you understand that penalties may apply for misuse of CIMS and the information it contains.

All access to the CIMS system is logged and monitored.


SHS staff can access CIMS e-learning modules available on the Homelessness NSW website.

Click the links below to access CIMS Training:

Need help using CIMS?

  1. For assistance with login, password and workgroup access issues, ask the CIMS Administrator or Coordinator in your service.
  2. For technical and user support and resolving critical errors, first check:
    Online Help
    Feedback page - to post a question
    Call the Infoxchange CIMS support hotline on 1800 627 191 (press option 1) or email [email protected].
  3. For help with Validata™ reporting, go to SHSC Training Resources or call the AIHW Hotline on 1800 627 191 (press option 2).
  4. For any other service/CIMS issues contact the CIMS mailbox: [email protected]
  5. For specific program related information, refer to the user manuals located in CIMS - ADMIN Menu/Documents tab.


Client Outcome Survey

COS tools are now available in CIMS for use by SHS providers.
Refer to the Admin/Documents tab, 'SHS: COS Training' for instructions on recording the COS.
Also note that the PWI and Outcomes menus will be relocated next to the COS.

Two-factor authentication - new security enhancement for CIMS

2 Factor Authentication (2FA) is now live in CIMS.

To log in to CIMS, in addition to your current CIMS user name and password, you will need to enter a six digit verification code that will be sent to your email address.

If you do not receive your verification code:

  • Ask your CIMS Coordinator or Administrator to check and update your email address ('Admin'>>'Preferences' tab), then try to log in again; or
  • Contact CIMS Support by emailing [email protected] or calling 1800 627 191 (option 1).
  • DCJ users can contact DCJ CIMS Support by emailing [email protected]